Cancellation button
Here you can cancel your monthly Filmina Pro subscription without signing in to the app. Type your account's email, we'll send you a six-digit code to confirm it's you, and the cancellation happens right away. From then on you won't be charged again, and you keep Pro until the end of what you already paid for.
Done: your subscription is cancelled
What happens when you cancel
- You won't be charged again: not next month, not ever.
- You keep Pro until the end of the period you already paid for. Then your account goes back to Free, with your classes and notes intact.
- Cancelling doesn't refund the rest of the month. If you bought less than 10 days ago (14 if you paid in US dollars), you can ask for a full refund with the withdrawal button.
- The semester pass doesn't renew, so there's nothing to cancel: it just ends.
Other ways to cancel
In the app, under Settings › Subscription › Cancel subscription. Or write to info@getfilmina.com from your account's email, with the subject "Cancel", and we'll do it for you: within 24 hours we'll reply with the request code. All the conditions are in the terms.
Type your account's email.
That doesn't look like an email address.
Type the six digits of the code.
Sending…
Cancelling…
We sent a six-digit code to {correo}. It expires in 15 minutes; if you don't see it, check your spam.
We sent a new code to {correo}. The previous one no longer works.
You won't be charged again, and you keep Pro until {fecha}. Then your account goes back to Free, with your classes and notes intact.
You won't be charged again. What you already paid for lasts until it ends.
Request code: {codigo}. We also emailed it to you; keep it in case you need to make a claim.
There's no Filmina account with that email. Check it's the one you sign in to the app with.
We sent you a code less than a minute ago. Look for it in your inbox (and spam) or wait a moment to ask for another.
That's not the code we sent you. Check it and try again.
That code has expired: they last 15 minutes. Ask for a new one with "Send me another code".
Too many tries with a wrong code. Ask for a new one with "Send me another code".
That account has no paid subscription to cancel: it isn't being charged anything.
Your plan no longer renews, so there's nothing to cancel: you won't be charged again. You keep Pro until the end of what you paid for.
Mercado Pago or Stripe didn't answer and the cancellation didn't go through. Try again in a while with the same code, or write to info@getfilmina.com.
Too many requests in a row. Wait a minute and try again.
We couldn't reach Filmina. Check your connection and try again; if it still doesn't work, write to info@getfilmina.com.
Something went wrong on our side and the cancellation didn't go through. Try again in a while or write to info@getfilmina.com, with the subject "Cancel".